FREQUENTLY ASKED QUESTIONS

Coronavirus: Whet Travel has you covered. Updated March 10, 2020.

Dear #GCFAM,

Your health, safety, and security has always been the #1 priority to Whet Travel. As we closely monitor the Coronavirus updates, we are taking all measures the health department has provided us to protect you, our Captains. We will let you know as soon as we hear anything new throughout this event.

We would like to take note that both Groove Cruise Cali and Miami are very far in the future, and as the Coronavirus may get worse before it gets better, generally these outbreaks are seasonal and most likely will calm down. It is important to note that none of our partner cruise lines: Norwegian, Celebrity, or MSC, have had a case of the Coronavirus to date. As unfortunate as this has been to all those affected, we want to shed a light of positivity to all those who are worried within our community. Right now, all of our cruises are a go, and we cannot wait to see each and every one of you.

Yesterday the director of the National Institute of Allergies and Infectious Diseases (NIAID), Dr. Anthony Fauci, told Forbes, “If you are a healthy young person, there is no reason if you want to go on a cruise ship, go on a cruise ship. But the fact is that if you have an individual who has an underlying condition, particularly an elderly person who has an underlying condition, I would recommend strongly that they do not go on a cruise ship.” You can read the full article here.

The cruise lines we work with are multi-billion dollar public companies and they all have extremely strict guidelines for health, and have vast experience and resources with viruses and outbreaks around the world for many years. They have implemented proactive safety measures including enhanced health screening as detailed below. There has been an additional precautionary measure just added regarding required temperature screenings before embarkation. YOU are the captain and we will do everything we can to ensure you are safe healthy and have the absolute best time of your life!!

If you know me I am always purchasing and harping on travel insurance and this particular situation is another great reason to ignite the convo. We live in a crazy world where a lot of things can come up: Personal or family illness or death, work related issues not allowing you to travel, loss of job, terrorism, canceled delayed or missed flights, lost or stolen bags or items and several other unfortunate situations.

Travel insurance gives you piece of mind that if something does arise you can get all or some of your money back (depending on the policy you purchase and what is covered). So whether your concern is a virus outbreak that can happen anytime or one of the above I highly recommend getting a travel insurance policy.

Thank you,
Jason Beukema and The Whet Travel Team

Pre-cruise communication and additional health screening is key. We will continue to keep you updated up until each event as things continue onward.

 

It is important to recognize that as we monitor the world-wide developments regarding the Coronavirus, we will follow the guidelines from Centers for Disease Control and Prevention (CDC) while the cruise lines extend all medical boarding questionnaires before embarkation.

The Cruise Lines International Association (CLIA) which all cruise lines have implemented for prevention steps include:

  • Deny boarding to all persons who have traveled from, visited or transited via airports in China, including Hong Kong and Macau or Japan, Malaysia, Republic of South Korea, Singapore, Taiwan, Thailand, or Italian regions of Milan, Lombardy and Veneto within 21 days before embarkation.
  • Any guests who have traveled from, visited or transited via airports in China, including Hong Kong and Macau or Japan, Malaysia, Republic of South Korea, Singapore, Taiwan, Thailand, or Italian regions of Milan, Lombardy and Veneto within the 21 days before embarkation are required to notify us prior to sailing.
  • Deny boarding to all persons who have had any close contact with, or helped care for, anyone who may have been suspected of or has been diagnosed with the Coronavirus within 21 days before embarkation. Or who is subject to health monitoring for any possible exposure to the Coronavirus.
  • Crew members who are from China, Hong Kong, and Macau, who may have been scheduled to work on any of our charters have been delayed from working. This also includes crew members who may have to fly through those regions in order to join us.
  • Any guest or crew member with a temperature detected at or above 100.4F / 38C will be denied boarding.
  • Additional onboard sanitation measures have been put into place on top of the extended daily cleaning regimen.
  • All guests must comply with the standard pre-boarding health reporting at time of check-in.

Regardless of a person’s nationality, all safety measures will be applied throughout the continuation of the Coronavirus epidemic.

 

All of the cruise lines onboard Medical Centers and staff are qualified to handle a wide variety of medical situations that may arise. They are required to report certain symptoms such as respiratory illness to the onboard medical team, and we will ask all of our Captains to do the same.

 

We want to actively assure you that Whet Travel and our cruise line partners will always implement all current guidelines as well as additional safety and health measures. If you’d like to read more into this please visit the CLIA website and/or the CDC website.

We look forward to incredible sailings coming up with you Captain!

How to Prepare for the Coronavirus

Updated Feb. 26, 2020 NYT

Wash your hands. Keep a supply of medicines. Get a flu shot. Experts offer practical tips on how to get ready for an outbreak.

Experts advise people to use common sense, including frequently washing hands and getting the flu vaccine.

 

Federal health officials have warned that the coronavirus is likely to appear in communities in the United States. If it does, what can you do to protect yourself and your family?

Much of the advice from experts is common sense, and not much different from what you would do to dodge the flu or any other respiratory virus.

“The mantra is, ‘Keep calm and carry on,’” said Dr. Marguerite Neill, an infectious disease expert at Brown University.

 

Answers to your most common questions about Coronavirus:

  • What is a coronavirus?
    It is a novel virus named for the crownlike spikes that protrude from its surface. The coronavirus can infect both animals and people and can cause a range of respiratory illnesses from the common cold to more dangerous conditions like Severe Acute Respiratory Syndrome, or SARS.
  • How worried should I be?
    New outbreaks in Asia, Europe and the Middle East. The Centers for Disease Control and Prevention warned this week that Americans should brace for the likelihood that the virus will spread to the United States.
  • How do I keep myself and others safe?
    Washing your hands frequently is the most important thing you can do, along with staying at home when you’re sick.
  • What if I’m traveling?
    The C.D.C. has warned older and at-risk travelers to avoid Japan, Italy and Iran. The agency also has advised against all nonessential travel to South Korea and China.
  • How can I prepare for a possible outbreak?
    Keep a 30-day supply of essential medicines. Get a flu shot. Have essential household items on hand. Have a support system in place for elderly family members.
  • Where has the virus spread?
    The virus, which originated in Wuhan, China, has sickened more than 80,000 people in at least 33 countries, including Italy, Iran and South Korea.
  • How contagious is the virus?
    According to preliminary research,
     it seems moderately infectious, similar to SARS, and is probably transmitted through sneezes, coughs and contaminated surfaces. Scientists have estimated that each infected person could spread it to somewhere between 1.5 and 3.5 people without effective containment measures.
  • Who is working to contain the virus?
    World Health Organization officials have been working with officials in China, where
  • These precautionary safety measures will remain in effect until further notice. We will continue to monitor the current situation and will update these protocols as needed with information we receive from local health authorities, the CDC, WHO and IMO. For additional information or updates from the CDC, please see https://wwwnc.cdc.gov/travel.

Cancellation Policy?

ALL DEPOSITS AND PAYMENTS ARE NON-REFUNDABLE! ALL DEPOSITS AND PAYMENTS ARE NON-REFUNDABLE! There are NO exceptions to our cancellation policies. We strongly recommend the purchase of travel insurance! All cancellation requests must be submitted in writing. Please email CaptainSupport@WhetTravel.com to cancel your reservations.

Can you give your room to another person?

Name changes are allowed as long as one original guest stays in the room. The Lead Guest is not allowed to change their name within the reservation. At least one “original” and/or lead guest name must remain on the reservation. If all original guests cancel, this is considered a full cancellation without refund, and name changes will not be allowed. An original name is one that has been added to your reservation at the time of your initial deposit or payment.

 

How can you become an affiliate?

Our GC Affiliates earn commission and possibly even a free spot on Groove Cruise by getting their friends and social network to book our cruises. Join the ranks of our Groove Cruise Affiliates today by signing up here.

How to be considered as a DJ or performer on board?

Interested in performing as a DJ, dancer, or creative on Groove Cruise? Visit our sign-ups page to apply.

Are there additional fees (aka gratuities)?

Norwegian’s Cruise Line’s mandatory service charge for tips/gratuities is NOT included in your rate, and will be charged to your account onboard the ship. This service fee is non-refundable, regardless of the reason.

What’s all included in the price?

      • Your ticket to attend all 72-hours of Groove Cruise Cali 2020
      • Accommodations
      • All meals, including breakfast, lunch, dinner, 24-hour room service
      • Government taxes and fees

                   Your Groove Cruise rate does not include:

      • Alcoholic beverages, specialty drinks, or bottle service
      • Mandatory, non-refundable service fees charged by the cruise line. These fees are charged to your onboard account when you board the ship.The service fees cover tips/gratuities for cabin stewards and restaurant servers. Fees vary by cruise line and sailing, and are subject to change without notice.
      • Spa treatments and certain specialty exercise classes
      • Laundry
      • Photographs
      • Casino
      • Ship-to-shore phone, email, Internet, fax
      • Shore excursions
      • Airfare
      • Ground transportation to/from the Port
      • Travel insurance
      • Food, beverages and transportation at off-ship events.
      • Other optional items not limited to the above
      • For questions and more information, please call/text our Captain Support Specialists at 877-438-9438 or email CaptainSupport@WhetTravel.com

Do we offer payment plans?

There are three payment plans available for Groove Cruise Cali: Pay in Full, Monthly Payment Plans, or Deposits + 50/50 Plan. The date you make your reservation will ultimately determine your total deposit due at the time of booking and the subsequent payment dates.

I want my stateroom to be close to my friends. How do I request that?

You can choose and select your stateroom online. If you and your friends are booking together it should be easy to select and choose cabins near each other. Requests to be located next to your friends should be made at the time of booking. We will do everything we can to get you as close to your friends as possible, however, the earlier you book, the easier it is to accommodate these requests. Special requests are not guaranteed. Please call Captain Support Specialists at 877-438-9438, or email CaptainSupport@WhetTravel.com for assistance.

Is there an age requirement?

To sail on Groove Cruise, you must be 21 years of age or older.

 

Are there any discounts available?

5% U.S. MILITARY DISCOUNT

            • To receive the U.S. Military Discount, please email one of the following items below to CaptainSupport@WhetTravel.com after your reservation has been confirmed.
            • Copy of the military LES (Leave and Earning statement) provided the social security number is blackened out.
            • Copy of military retirement papers (DD214 or DD256)
            • Copy of proof of honorable discharge (Form DD214)
            • Proof for Cadets: A letter from his/her Commander or a copy of a military pay stub, provided the social security number is blackened out.
            • *Discount will be applied after verification is emailed to CaptainSupport@WhetTravel.com.
            • *Applies to active and retired U.S. Military only.
            • *Discounts are limited and subject to change without notice.

Do I need a passport?

  • U.S. citizens do not need a passport to join us on Groove Cruise, but please make sure that you have the correct travel documents to board Groove Cruise!
  • If you are a US Citizen, passports are highly recommended, but you may also use a U.S. birth certificate (original or certified copy) and government-issued photo ID. U.S. alien residents need a valid alien resident card. 
  • Non-U.S. citizens need a valid passport and a valid, unexpired U.S. multiple re-entry visa, if applicable.**All documents must be current and VALID!8 Expired passports, driver’s licenses, visas, etc. will not be accepted. It is YOUR responsibility to make sure you have the correct documentation to board the ship. For more information about passport requirements, please visit www.getyouhome.gov and www.travel.state.gov
  • If you have any specific questions about your situation, or if you are not a US citizen, please call US Customs and Border Protection at 877-CBP-5511 to be sure your identification is satisfactory. Whet Travel is unable to verify whether your documents will be acceptable for boarding and is not responsible for denied boarding due to incorrect documentation.

 

  • Carry on your boarding pass, eDocs, passport or birth certificate, government-issued photo ID, and other relevant identification. You should also consider carrying on other essential items or valuables you may need during your first day on the ship such as medication, sunglasses, sunscreen, cameras, mobile phones, etc. All guests must present their printed Celebrity eDocs, along with a government-issued photo I.D. to gain entry into the terminal building.

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