FREQUENTLY ASKED QUESTIONS

Coronavirus: Whet Travel has you covered. Updated August 14, 2020.

Dear #GCFAM,

Your health, safety, and security has always been the #1 priority to Whet Travel. As we closely monitor the Coronavirus updates, we are taking all measures the health department has provided us to protect you, our Captains. We will let you know as soon as we hear anything new throughout this event.

We would like to take note that Groove Cruise Miami is still far in the future, and as the Coronavirus may get worse before it gets better, generally these outbreaks are seasonal and most likely will calm down. It is important to note that our cruise line partner Celebrity is one of the first to test GREEN under the new CDC (Centers for Disease Control and Prevention) color coding status, meaning all of the Celebrity ships have been COVID-19 free for a month. As unfortunate as this has been to all those effected, we want to shed a light of positivity to all those who are worried within our community. Right now, Groove Cruise Miami coming Jan 7-11, 2021 is a go, and we cannot wait to see each and every one of you.

Earlier this year, the director of the National Institute of Allergies and Infectious Diseases (NIAID), Dr. Anthony Fauci, told Forbes, “If you are a healthy young person, there is no reason if you want to go on a cruise ship, go on a cruise ship. But the fact is that if you have an individual who has an underlying condition, particularly an elderly person who has an underlying condition, I would recommend strongly that they do not go on a cruise ship.” You can read the full article here.

The cruise lines we work with are multi-billion dollar public companies and they all have extremely strict guidelines for health, and have vast experience and resources with viruses and outbreaks around the world for many years. They have implemented proactive safety measures including enhanced health screening as detailed below. There has been an additional precautionary measure just added regarding required temperature screenings before embarkation. YOU are the captain and we will do everything we can to ensure you are safe healthy and have the absolute best time of your life!!

If you know me I am always purchasing and harping on travel insurance and this particular situation is another great reason to ignite the convo. We live in a crazy world where a lot of things can come up: Personal or family illness or death, work related issues not allowing you to travel, loss of job, terrorism, canceled delayed or missed flights, lost or stolen bags or items and several other unfortunate situations.

Travel insurance gives you peace of mind that if something does arise you can get all or some of your money back (depending on the policy you purchase and what is covered). So whether your concern is a virus outbreak that can happen anytime or one of the above I highly recommend getting a travel insurance policy.

Thank you,
Jason Beukema and The Whet Travel Team

Cruising Right Now

Pre-cruise communication and additional health screening is key. We will continue to keep you updated up until each event as things continue onward. It is important to recognize that as we monitor the world-wide developments regarding the Coronavirus, we will follow the guidelines from Centers for Disease Control and Prevention (CDC) while the cruise lines extend all medical boarding questionnaires before embarkation.

Our cruise line partner, Celebrity Cruises is one of the first to test GREEN under the new CDC (Centers for Disease Control and Prevention) color coding status, meaning all of the Celebrity ships have been COVID-19 free for a month.

Celebrity Staff Health and Safety Protocols:
    • No confirmed cases of COVID-19 or COVID-like illness for 28 days, as determined by a qualified medical professional. 
    • If the ship has received ship-to-ship transfers, the crew must have come from a ship that had no confirmed cases of COVID-19 or COVID-like illness within the 28 days before the transfer occurred.
    • If land-based crew embarked, they were immediately quarantined for 14 days upon embarking the ship.
    • Submission of a signed attestation for commercial travel.
  • Further healthy and safety protocols being implemented from guests to ship staff: limited capacity sailing, possible COVID-19 testing upon boarding, alongside temperature checks, removal of self-service buffet-style dining, social distancing, digital contact tracing bracelets, and more. [Article]
  • Celebrity’s sister company, Royal Caribbean is targeted to reopen sailing in the U.S. on Nov 2 and China on Sept 17. CEO of RC said ‘very likely testing will occur’ [USA TODAY, August 10, 2020]
  • The U.S State Department has lifted the “Do Not Travel” Ban and has reinstated the country-by-country guide for individuals to assess the risks on their own if they decide to travel or not 
    • “With health and safety conditions improving in some countries and potentially deteriorating in others, the Department is returning to our previous system of country-specific levels of travel advice,” the department stated in a press release dated Thursday, Aug. 6, 2020. “We continue to recommend U.S. citizens exercise caution when traveling abroad due to the unpredictable nature of the pandemic.”
  • Cruises in Europe are starting to sail and several in the US are planning to start this month with the main cruise lines like Celebrity starting in October.

All of the cruise lines onboard Medical Centers and staff are qualified to handle a wide variety of medical situations that may arise. They are required to report certain symptoms such as respiratory illness to the onboard medical team, and we will ask all of our Captains to do the same.

We want to actively assure you that Whet Travel and our cruise line partners will always implement all current guidelines as well as additional safety and health measures. If you’d like to read more into this please visit the CLIA website and/or the CDC website. We look forward to incredible sailings coming up with you Captain!

How to Protect Yourself & Others

Updated Aug. 14, 2020. CDC

Know how it spreads

  • There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19).
  • The best way to prevent illness is to avoid being exposed to this virus.
  • The virus is thought to spread mainly from person-to-person.
    • Between people who are in close contact with one another (within about 6 feet).
    • Through respiratory droplets produced when an infected person coughs, sneezes or talks.
    • These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.
    • Some recent studies have suggested that COVID-19 may be spread by people who are not showing symptoms.

Everyone Should:

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • It’s especially important to wash:
    • Before eating or preparing food
    • Before touching your face
    • After using the restroom
    • After leaving a public place
    • After blowing your nose, coughing, or sneezing
    • After handling your mask
    • After changing a diaper
    • After caring for someone sick
    • After touching animals or pets
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.

Avoid close contact

Cover your mouth and nose with a mask when around others

  • You could spread COVID-19 to others even if you do not feel sick.
  • The mask is meant to protect other people in case you are infected.
  • Everyone should wear a mask in public settings and when around people who don’t live in your household, especially when other social distancing measures are difficult to maintain.
    • Masks should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.
  • Do NOT use a mask meant for a healthcare worker. Currently, surgical masks and N95 respirators are critical supplies that should be reserved for healthcare workers and other first responders.
  • Continue to keep about 6 feet between yourself and others. The mask is not a substitute for social distancing.

Cover coughs and sneezes

  • Always cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow and do not spit.
  • Throw used tissues in the trash.
  • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.

Clean and disinfect

Monitor Your Health Daily

  • Be alert for symptoms. Watch for fever, cough, shortness of breath, or other symptoms of COVID-19. 
  • Take your temperature if symptoms develop.
    • Don’t take your temperature within 30 minutes of exercising or after taking medications that could lower your temperature, like acetaminophen.
  • Follow CDC guidance if symptoms develop.

Cancellation Policy?

ALL DEPOSITS AND PAYMENTS ARE NON-REFUNDABLE! ALL DEPOSITS AND PAYMENTS ARE NON-REFUNDABLE! There are NO exceptions to our cancellation policies. We strongly recommend the purchase of travel insurance! All cancellation requests must be submitted in writing. Please email CaptainSupport@WhetTravel.com to cancel your reservations.

Can you give your room to another person?

Name changes are allowed as long as one original guest stays in the room. The Lead Guest is not allowed to change their name within the reservation. At least one “original” and/or lead guest name must remain on the reservation. If all original guests cancel, this is considered a full cancellation without refund, and name changes will not be allowed. An original name is one that has been added to your reservation at the time of your initial deposit or payment.

 

How can you become an affiliate?

Our GC Affiliates earn commission and possibly even a free spot on Groove Cruise by getting their friends and social network to book our cruises. Join the ranks of our Groove Cruise Affiliates today by signing up here.

How to be considered as a DJ or performer on board?

Interested in performing as a DJ, dancer, or creative on Groove Cruise? Visit our sign-ups page to apply.

Are there additional fees (aka gratuities)?

Norwegian’s Cruise Line’s mandatory service charge for tips/gratuities is NOT included in your rate, and will be charged to your account onboard the ship. This service fee is non-refundable, regardless of the reason.

What’s all included in the price?

      • Your ticket to attend all 72-hours of Groove Cruise Cali 2020
      • Accommodations
      • All meals, including breakfast, lunch, dinner, 24-hour room service
      • Government taxes and fees

                   Your Groove Cruise rate does not include:

      • Alcoholic beverages, specialty drinks, or bottle service
      • Mandatory, non-refundable service fees charged by the cruise line. These fees are charged to your onboard account when you board the ship.The service fees cover tips/gratuities for cabin stewards and restaurant servers. Fees vary by cruise line and sailing, and are subject to change without notice.
      • Spa treatments and certain specialty exercise classes
      • Laundry
      • Photographs
      • Casino
      • Ship-to-shore phone, email, Internet, fax
      • Shore excursions
      • Airfare
      • Ground transportation to/from the Port
      • Travel insurance
      • Food, beverages and transportation at off-ship events.
      • Other optional items not limited to the above
      • For questions and more information, please call/text our Captain Support Specialists at 877-438-9438 or email CaptainSupport@WhetTravel.com

Do we offer payment plans?

There are three payment plans available for Groove Cruise Cali: Pay in Full, Monthly Payment Plans, or Deposits + 50/50 Plan. The date you make your reservation will ultimately determine your total deposit due at the time of booking and the subsequent payment dates.

I want my stateroom to be close to my friends. How do I request that?

You can choose and select your stateroom online. If you and your friends are booking together it should be easy to select and choose cabins near each other. Requests to be located next to your friends should be made at the time of booking. We will do everything we can to get you as close to your friends as possible, however, the earlier you book, the easier it is to accommodate these requests. Special requests are not guaranteed. Please call Captain Support Specialists at 877-438-9438, or email CaptainSupport@WhetTravel.com for assistance.

Is there an age requirement?

To sail on Groove Cruise, you must be 21 years of age or older.

 

Are there any discounts available?

5% U.S. MILITARY DISCOUNT

            • To receive the U.S. Military Discount, please email one of the following items below to CaptainSupport@WhetTravel.com after your reservation has been confirmed.
            • Copy of the military LES (Leave and Earning statement) provided the social security number is blackened out.
            • Copy of military retirement papers (DD214 or DD256)
            • Copy of proof of honorable discharge (Form DD214)
            • Proof for Cadets: A letter from his/her Commander or a copy of a military pay stub, provided the social security number is blackened out.
            • *Discount will be applied after verification is emailed to CaptainSupport@WhetTravel.com.
            • *Applies to active and retired U.S. Military only.
            • *Discounts are limited and subject to change without notice.

Do I need a passport?

  • U.S. citizens do not need a passport to join us on Groove Cruise, but please make sure that you have the correct travel documents to board Groove Cruise!
  • If you are a US Citizen, passports are highly recommended, but you may also use a U.S. birth certificate (original or certified copy) and government-issued photo ID. U.S. alien residents need a valid alien resident card. 
  • Non-U.S. citizens need a valid passport and a valid, unexpired U.S. multiple re-entry visa, if applicable.**All documents must be current and VALID!8 Expired passports, driver’s licenses, visas, etc. will not be accepted. It is YOUR responsibility to make sure you have the correct documentation to board the ship. For more information about passport requirements, please visit www.getyouhome.gov and www.travel.state.gov
  • If you have any specific questions about your situation, or if you are not a US citizen, please call US Customs and Border Protection at 877-CBP-5511 to be sure your identification is satisfactory. Whet Travel is unable to verify whether your documents will be acceptable for boarding and is not responsible for denied boarding due to incorrect documentation.

 

  • Carry on your boarding pass, eDocs, passport or birth certificate, government-issued photo ID, and other relevant identification. You should also consider carrying on other essential items or valuables you may need during your first day on the ship such as medication, sunglasses, sunscreen, cameras, mobile phones, etc. All guests must present their printed Celebrity eDocs, along with a government-issued photo I.D. to gain entry into the terminal building.

STAY IN TOUCH

for the latest Groove Cruise tickets, merch offers, deals, and more!

Your email could not be saved. Please try again.
Thanks for submitting your email.
SAVE 20%
off Individual Membership every year you're a member with us
Click here to join